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July 6

We're growing quickly and looking to hire a customer success manager in the EU.

You'll be a core part of our small team and be a key voice to our customers.

We are a freemium product so the role will involve demoing and supporting both free and of course the customers once they convert to the business plan.

ABOUT YOU

- 1+ years experience in customer service or sales for B2B software (ideally SaaS)

- have PERFECT A++ written English (university level)

- obsessed about creating amazing experiences for customers

- love working with technology (we’re building it!)

- pay attention to the details, because they matter

- effective communicator (you're concise)

- highly analytical

- creative and resourceful

- prior experience in product management or sales is helpful

- multilingual a plus

WHAT YOU'LL DO

- demo the product to new free users to help them demo the product and become successful

- do deeper dive training sessions with our paying accounts

- create support systems, such as in product guides, webinars and support content

- work closely with the entire team (Product, Sales, Marketing) to bring the customer voice into the product roadmap and strategy

- support existing customers by answering questions, showing new features, and anything else that comes up

- quantitatively, you will obsess over things like churn, time to first value, and net promoter score

- qualitatively, you will constantly be thinking about delighting customers and creating a product and experience they will love

Apply

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