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June 20

We actively seek an Support Engineer, SAP-Basis/Netweaver . This is a remote role that can be based anywhere in the US-East Region.


The role of the Support Engineer, SAP Basis/Netweaver is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients using SAP Technology (ECC, Enterprise Portal, Netweaver, PI, HANA, etc.). The role of the Support Engineer - SAP Basis/Netweaver requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues in SAP Technology environments; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments

Essential Duties & Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology in complex SAP Technology environments

Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

Provide remote-based functional support & training for your specialist SAP modules

Support client customizations, sharing implementation and best practices advice

Develop application break fixes for critical product defects

Create scripts to identify, analyze and correct data issues

Manage one or more key assigned accounts as a technical/functional advisor

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Additional Duties & Responsibilities

Other job related duties and responsibilities may be assigned from time to time



US Citizenship is Required


Bachelor Degree in Computer Science or related field or equivalent experience.


Remote, US ( Eastern Region )


5+ years relevant SAP experience particularly with Basis, Netweaver J2EE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration. SAP HANA knowledge is a differentiator

5+ years direct support of application end-users in a Corporate environment

Working knowledge of multiple databases (Oracle, MSQSL, MaxDB etc)

Working knowledge of multiple operating systems (AIX, Linux, Windows etc)

A track record of successful roles in 5 or more SAP implementation or upgrade projects

Deep working knowledge and understanding of supporting business processes

Analytical, logical problem resolution skills

SAP certification(s) preferred

Knowledge of localization's: architecture, implementation and key functionality

Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application

Knowledge of maintenance/patching mechanics and SAP architecture

Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content

Demonstrable history solving complex problems across multiple modules

Proficient in setup of Source System for BW, BEx Web in NW20004s

Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)

Excellent knowledge about administering and managing SAP J2EE Web Application Server. Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications

Portal User Management Engine (UME) configuration with SAP R/3, LDAPs

Single Sign-On Configuration between Portal and the SAP Systems

Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration

Configuring cluster installations for load balancing

Installation and configuration of Apache as the Reverse Proxy

Knowledge in backup/recovery scheme for the portal


Superb trouble-shooting skills and tenacity in problem solving.

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.

Strong knowledge of key application functionality, tables and relationships.

Deep knowledge of SAP customization/extension methodologies.

Excellent development skills using SAP toolset.

Excellent interpersonal, presentation and communication skills verbal & written.

Attention to detail and the ability to learn quickly.

Extreme focus on Client satisfaction.

Demonstrated ability to work independently and as part of a team.

Ability to work calmly and professionally in high pressure situations.

The ability to work remotely from a home based office in a virtual environment.

Desired Qualifications

The best candidates will have extensive knowledge of multiple SAP modules across releases (Enterprise Portal 5.x, 6.x, & 7.x, NW 2004s, ECC, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology

Knowledge of SAP Industry Solutions Public Sector would be an advantage

Knowledge of any Country Specific Solutions would be an advantage

A consulting background, while not mandatory, would be useful

Experience with localization's and global implementations would be an advantage


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