Apex Systems currently has a number of openings for remote Avaya Analysts! This is a short term contract,Click here to Apply!
Seeking candidates with:
AVAYA ACD programming is a must have.
The ability to translate business requirements into technical specs
ICM scripting – nice to have
Ability to run / create SQL queries – nice to have
Knowledge of CMS / Call Center Technology required
About the role:
Working on a Migration from AVAYA to Genesys
AVAYA ACD programming
Translating business requirements into technical specs
Running / Creation of SQL queries
Working with CMS / Call Center technologies.
Utilizing Cisco, AVAYA, and internal proprietary tools