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May 14

Apex Systems currently has a number of openings for remote Avaya Analysts! This is a short term contract,Click here to Apply!

Seeking candidates with:

AVAYA ACD programming is a must have.

The ability to translate business requirements into technical specs

ICM scripting – nice to have

Ability to run / create SQL queries – nice to have

Knowledge of CMS / Call Center Technology required

About the role:

Working on a Migration from AVAYA to Genesys

AVAYA ACD programming

Translating business requirements into technical specs

Running / Creation of SQL queries

Working with CMS / Call Center technologies.

Utilizing Cisco, AVAYA, and internal proprietary tools

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