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May 14

Are you constantly thinking of new ways to help people? Are you the kind of person who loves making people happy? Want to be part of an amazing team at a company that’s setting a new standard for service?

As a Service Operations Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for clients and partners alike. If you’re a Jack or Jill of all trades with a passion for delivering amazing service, this is the role for you!

What you'll do:

Deliver a great experience to customers and their staff via phone and email

Support clients via phone and email, ensuring a seamless Plate IQ experience

Use your multitasking abilities to field requests from multiple users simultaneously

Apply your problem-solving skills to answer questions and make sure our partners get the support they need

Work in a highly collaborative team environment

What's required:

A bachelor's degree or equivalent

A super-positive, empathetic mindset: you see the best in people and know how to bring it out

A great deal of initiative, resourcefulness, and sense of ownership

A passion for improving the lives of people through technology is a must

Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings

Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)

Adaptable learner with the ability to thrive in a fast-paced work environment

Flexibility to work some nights and weekends


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