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September 8

Provide Tier 1/Tier 2 Technical assistance to distressed survivors, including but not limited to being empathetic, understanding, compassionate while delivering technical information to non-technical users that have limited access to the internet or in some cases electricity.

Help coordinate with IT service providers and communicate outages and plans for recovery

Alert and coordinate issues prior to the end-user experiencing issues

Provide Tier 2 Technical Support to our end-user support technicians out in the field that may need remote expertise

Liaise within departments to ensure that proper customer service is being provided.

Use Remedy to develop and document clients issues and how they were addressed.

Assist peers, providing knowledge and support as needed.

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