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September 2

Role: SERVICENOW ADMINISTRATOR

The ServiceNow Administrator will provide support to the Managed Services ServiceNow Platform.

Responsibilities:

Perform day to day support, administration and maintenance of the ServiceNow multi-domain platform such as: gathering and analysis, solution design, development task management, quality assurance and release methodologies and regular maintenance

Resolve escalations received through ticketing system, emails, and/or phone calls in a timely manner.

Monitor systems integration and process automation

Work closely with business users to build requested items using workflows to manage processes from the client to the fulfillment teams

Coordinate and perform installation and testing of ServiceNow updates and new releases

Configure and enhance all aspects of ServiceNow such as workflow, user interface (UI), client scripts business rules, and more, utilizing out-of-the-box functionality as much as possible and only customizing when necessary

Establish standards and IT hygiene within ServiceNow, including maintenance routines, development standards, and code reviews

Experience with web technologies such as LDAP, SSO, VPN, SSL and normalization and reconciliation tools

Knowledge of improving performance and configuration by utilizing ServiceNow best practices

Strong ability to identify system deficiencies and recommend solutions and continual service improvement

Ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions

Requirements:

5+ years of experience in ServiceNow platform as an Administrator on an enterprise-wide, multi-tier ServiceNow production environment

Strong working knowledge of ServiceNow core architecture, especially modules such as: Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge Management

At least one (1) year of experience using JavaScript or HTML

Effective knowledge of LDAP/Active Directory, and relevant IT architecture experience

Excellent communication and presentation skills

Education:

Bachelor s degree

Benefits:

We are 100% remote company so work from home everyday.

We offer medical, dental, vision. We pay 80% of the health plan for employees and family

We have 401K but not matching.

Life insurance

Long term disability

Employees can take supplemental benefits (legal services, accident insurance, term life insurance)

Employee Assistance Program

Paid Sick

Paid vacation

Paid holidays

Employee discounts

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