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August 26

The ServiceNow Developer is responsible for developing, designing, and owning technical solutions on the ServiceNow platform. Providing guidance and direction for the future direction of ServiceNow is an important expectation of the role. The teammate will apply good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform. This position will use the ITIL framework to provide technical assistance, workflow development, software configuration, customization, and web service integrations. This may include providing administration, application development, maintenance, and technical support.

Essential Functions/Responsibilities:

Overall responsibility for the successful planning, execution, monitoring, control, and closure of all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

Efficient and effective throughput of delivering on requests ranging from new and modification of ServiceNow functionailty, configuration and functionality changes, and administration.

Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.

Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.

Coordinate and solve complex technical data and transformation issues.

Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.

Answer how to technical and application configuration questions.

Secondary Functions:

Provide field service support to remote sites

Perform other relevant job duties as assigned.

Job Scope:

Job consists of dynamically changing work situations based on potential requirements to modify and maintain the ServiceNow system consist with DaVita Medical Group. The ability to prioritize and delegate is critical to success. Job involves a moderate to high degree of complexity. Duties are performed somewhat independently and under general supervision from manager and in collaboration with others. Decisions are made within established departmental guidelines with discretion to make judgment calls within reason.

Supervisory Responsibility :

No supervisory responsibility as of 05/22/2019.

Specific Job Skills:

Strong knowledge of Web 2.0 Technologies (Angular, Java Scripting, XML, HTML, AJAX,), SaaS applications and SOAP Web Service integrations.

Solid understanding of the application development lifecycle process, including requirement gathering and analysis, design, coding, testing, quality assurance, implementation, issue tracking, version control, deployment and project management.

Highly skilled and proficient in using development tools with the analytical and problem-solving skills necessary to troubleshoot and provide user support.

Excellent understanding of emerging service delivery solutions, technologies, and methodologies.

Excellence in time management and organization skills with an aptitude toward creative problem-solving.

Self-starter with a record of accomplishment in managing multiple complex tasks.

Demonstrated innovative and creative approach to problem solving.

Ability to work with well with others in collaboration to understand, define and develop the appropriate solutions.

Strong communication, presentation, and writing skills.

Maintain currency relating to the ServiceNow releases.


AS or BA/BS in Computer Science or related field and/or combination of experience

ServiceNow Application Developer certification required.

Required: ITIL v3 Foundations Certification


3+ years of experience ServiceNow development and architecture

Experience with implementation, management and maintaining a majority of the core modules within ServiceNow.

Experience with extending the ServiceNow schema to custom applications where necessary.

ITIL: 3 years (Preferred)

Web Development: 3 years (Preferred)

Bootstrap: 3 years (Preferred)

Javascript: 3 years (Preferred)

Angular/JS: 2 years (Preferred)

JASON/XML: 3 years (Preferred)

Jelly Scripting: 3 years (Preferred)

Powershell: 3 years (Preferred)

ServiceNow: 4 years (Preferred)

Job Conditions:

Job requires hours that may exceed 8 hours per day and/or 40 hours per week during times of peak activity. Evening meetings and/or weekend work sometimes required to ensure timely project completion. Moderate to high job pressure exists in the balancing of several projects with conflicting and sometimes changing deadlines. Travel to various remote work locations is required. Travel may be local by auto or remote requiring airplane and overnight or multi-day stays. Physical capability to occasionally lift up to 30 pounds.


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