Mobiliy Solutions Engineer needed ASAP in Lexington, MA for a DIRECT HIRE position!
Our Client is seeking a Mobility Solutions Engineer to support our Aruba installation and support teams. This position preferred location is within driving distance of Lexington Mass., but for the right candidate, a remote engineer would be considered. Candidate must be a self-starter, detail oriented, able to work with customers in implementing network designs and working as the technical installer for customer projects. This position is part of our professional services team designing, Implementing and maintaining Aruba wireless networks for our customer base. A good understanding of Clearpass on wired and wireless networks is also needed. This work will be performed at our customer's locations as well as remotely. This position is part of a knowledgeable engineering staff that specializes in Data networking products from Aruba, HP, Extreme, Juniper and other manufacturers. The candidate must have a strong understanding of WiFi networking, knowledge of how WLAN (802.11) security systems and protocols work. Experience with deploying WLAN (802.11) infrastructure equipment is also needed.
Responsible for Break Fix issues for our customer base
Handle NOC escalations
Test customer replications as needed
Ability to work with the field and sales team as needed
Ticket management and knowledge base management
On-call 'off peak' hours support may be required
5-10 years of experience in field support, professional services or a technical support role
WLAN and 802.11: 5+ years
Network Routing: 5+ years
Network Switching: 5+ years
Dynamic routing protocols: 5+ years
Aruba Wireless Certification ACMP
Experience and understanding of LAN/WAN architectures and designs; mobile networking, and cloud networking.
ClearPass Policy Manager
Expert understanding of the first 3 ISO layers such as; VLAN Trunking, Routing protocols, spanning tree, cabling standards, or other networking technologies.
Strong verbal, written and interpersonal communication skills
Strong account management and customer communication skills
Excellent critical and analytical thinking
Ability to work in fast paced, dynamic environment
Ability to handle multiple priorities and tasks simultaneously with minimal supervision
Extreme commitment to customer service and enhancing the customer experience
Excellent computing skills
Ability to learn and effectively utilize customer support tools/resources
Willingness and availability to travel extensively, up to 25%, and up to 2 weeks at a time on the road.Apply