The Community Engagement Manager is responsible for managing all social media engagement programs, including but not limited to:
-Providing strategic recommendations and coming up with inventive ways to use social media engagement that fits within the clients’ overall digital marketing strategy.
-Managing client’s social media channels with respect to internal engagement, including coordinating responses, providing customer support, and building relationships with followers.
-Leading the external engagement strategy, providing recommendations on how to proactively engage with key stakeholders.
-Social listening, analyzing and reporting on key trends. Providing suggestions on how we can use data within our marketing efforts across all channels.
-Coordinating with the customer support team, including the creation of FAQ documentation and working within automated support ticketing tools.
Setting specific objectives and reporting on ROI.
-Exploring new social listening and engagement applications to increase efficiency and adapt to the ever-changing social landscape.
-Motivating, coaching, and developing the engagement team.
-Identifying social media trends and suggesting brilliant ideas on how we can disrupt traditional digital agencies (ok, we’ll give you a little time to grow into that one…)
-Requirements of Applicant
Minimum 3 years of full-time social media marketing and/or community engagement experience.
-Minimum 1 year of agency experience. Preference will be given to candidates who’ve worked within an agency setting and who understand the ever-changing priorities and deadlines of the environment.
-Solid understanding of social media management tools.
-Solid writing skills, with an understanding of how to effectively communicate through social media.
-Ability to develop effective working relationships with co-workers and clients.
-Strong communication skills in English.
-Ability to thrive in a fast-paced environment... and we mean fast ;)
-Strong desire to learn new skills, improve processes, and continually develop personally and professionally.
-Passionate about digital marketing in general with a love for everything social. Pursuing personal marketing projects on the side (blog, Instagram, online portfolio, etc.) is a plus!
-Event marketing experience is a plus!
-Unlimited vacation / sick days.
-Work from home.
-Professional development budget; ability to attend social media conferences etc.
To be considered for this position, please complete the full application on our website following the link below. Be sure to read all the details and requirements in the full job posting. We will not reply to direct messages. Thank you!
***We are specifically looking for someone based in Buenos Aires to fill this remote position.***Apply