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August 11

***Interested candidates must complete the full application on our website at the below-provided link. We are looking for candidates based in Buenos Aires to fill this remote role.****


A Bit About Us

myZone Media provides event professionals with ticketing, marketing, printing, and software development services. Our long-term vision (BHAG) is to become the world’s largest event automation software platform. Our brands include myZone.com, ticketZone.com, Am2Studio.hr and several more. Our biggest active project includes the global roll-out of www.GlowGardens.com. While we do our best to stay focused on the events industry, we serve clients in a broad range of industries including eCommerce, technology, industrial, healthcare, and not-for-profit. You can read more about our company here!

Our Work Environment

myZone works in a results-only work environment (ROWE) so you are provided flexibility in setting your own hours and optionally working from home. Additional benefits of ROWE include no tracking of sick days or vacation time. We were inspired by Dan Pink’s Ted Talk on the science of motivation, and believe that an intrinsically motivated team is the best way to solve the problems of the 21st century (ie: we don’t use carrots or sticks!).

Our Core Values

Having worked in the events & entertainment industry since 2002, we don’t like to take on projects unless they are fun ;) We think big, and have plans to disrupt every industry that we enter. We’re obsessed with operational efficiencies and making things better. We’re constantly pursuing personal and professional development. The world (especially in the technology industry) is changing exponentially faster every year, and our team takes pride in being flexible while responding to new opportunities.

Key Responsibilities:

-Improve the overall online customer service experience by promoting customer engagement and organic growth

-Own customer issues and ensure problems come to a resolution in a timely manner

-Coordinate with the customer support team and work within automated support ticketing tools to keep accurate records and document customer service actions and discussions

-Develop automated service procedures, policies, and standards, including appropriate responses and FAQ documentation

-Provide strategic recommendations and inventive ways to engage with customers that fit within clients’ overall digital marketing strategy

-Motivate, coach, and develop the Engage team

-Manage clients’ social media channels including coordinating responses, providing customer support, and building meaningful relationships with followers

-Lead the external engagement strategy, providing recommendations on how to proactively engage with key stakeholders across various platforms

Requirements of Applicants:

-3+ years of full time, proven working experience as a customer service manager

-Proficiency in English

-Strong client-facing and communication skills

-Customer service orientation

-Ability to strategically approach situations, problem solve and lead to a solution(s)

-Strong desire to learn new skills, improve processes, and continually develop personally and professionally

-Management experience required

-Event marketing experience is a plus

-Social Media experience is preferred

-Passion for digital marketing is preferred

-Ability to thrive in a fast-paced environment... and we mean fast ;)

Thanks for taking the time to check out this opportunity! Unfortunately, due to the number of applications that we receive, we are not able to contact everyone who applies. However, all applications are all stored in our talent database and will be considered for future opportunities.


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