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July 30

Our Austin TX BASED client is looking for 3 ServiceNow Technical Systems Architects. These are remote positions. If you are interested in these openings. Please forward a copy of your updated resume in word format to . Thank you.

An Expert Technical Systems Architect has extensive experience in the design and development of Client Server and Web Enabled Corporate applications including network topology. Must be well versed in Object Oriented tools and techniques. Must have thorough knowledge of data modeling skills using automated tools.


This position is on the ServiceNow team working on the HAM/SAM/APM/TPM project.

Primary Responsibilities

Under the general management supervision, you will be responsible for but not limited to:

Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.

Working with multiple projects simultaneously and completing project activities in a way that minimizes project risks and issues in a client services organization.

Understand requirements/user stories from the process owners/Business Analysts and translate them into functional and technical requirements.

Proactively researching and suggesting enhancements to existing engagements

Collaborate with ITSM process owners to design, develop, test and implement development solutions.

Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.

Assist with simplification and standardization of tools and processes.

Develop custom workflows utilizing modern web technologies.

Configure out of the box workflows and create/maintain custom workflows.

Integrate ServiceNow applications with 3rd party partners.

Design and develop solutions that leverage ServiceNow modules like ITSM, ITOM, ITBM, Discovery, CMDB, and Knowledge.

Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.

Design, right-size and administer mid servers.

Developing user friendly catalog items with experience writing orchestration workflows.

Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.

Design and implement solutions following established policies and standards.

Support data migration as needed, integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.

Ensuring the security architecture is consistent with federal standards and industry best practice

Collaborating with the Solutions Architect to support ServiceNow out of box and customized solutions.

Troubleshoot and resolve problems.

Provide technical oversight over Program and lead the team with best practices and guidance.

Advise on upgrades.

Assist with deployments.

Work with vendor to implement ServiceNow using best practices.



Master s Degree from an accredited college in Computer Science, Electronics Engineering or other engineering or technical discipline is required with 10 years of professional experience; or 10 years of additional relevant experience may be substituted for education.

Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.

Facilitate requirements discussions with internal and external stakeholders and third-party contributors in support of lead project managers.

Experience creating and managing project documentation per project goals and objectives.

Demonstrates a high degree of customer service and team work.

Strong analytical, problem-solving and decision-making capabilities.

Must be able to obtain a Public Trust clearance.


Experience in Agile concepts, development, and testing methodology as applies to operating in Scrum teams.

Ability to manage multiple projects simultaneously.

Good understanding of ITIL.SERVICENOW SPECIFIC

MUST have experience in Hardware and Software Asset Management (HAM, SAM) modules.

MUST have experience with Application and Technology Portfolio Management (APM, TPM) modules.

MUST hold ServiceNow System Administrator certification at a minimum. (CSA)

MUST have extensive experience with Event Management (EM) and integrations.

Experience in the implementation, administration, maintenance and enhancements of ServiceNow.

Hands-on experience with one or more implementation of ServiceNow ITSM, ITBM, or ITOM is required.

Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Problem, Service Request, Service Catalog, Asset, CMDB Management, etc.

Experience developing custom applications within ServiceNow platform.

Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).

Experience building custom automation workflows and development of customized modules

Experience with migration from legacy toolsets into ServiceNow

Experience with ServiceNow upgrades.

Experience integrating ServiceNow with external systems through SOAP or REST web services.

Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks.

Additional ServiceNow certifications a plus!PROGRAMMING

Assist establishing coding standards to help with consistency.

Integration experience (REST, SOAP, JSON/XML).

Experience with JavaScript, Ajax, AngularJS, Bootstrap, jQuery, Jelly, CSS, HTML/HTML5.

JavaScript expert proficiency

Location: Remote

Travel: No


expected start date: ASAP

expected pERIOD OF PERFORMANCE: tHRU June 2021

Anticipated hours: 40 hours per week


Education Level

Degree In

Yrs. exp.


Master s Degree

Computer science, electronics

Engineering or other engineering or technical discipline is required

10 years

10 years of additional relevant experience may be substituted for education.


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